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Plumbing · Drains · Water heaters

Fixed right, the first time.

Family-owned plumbing serving the Tri-Valley since 1978. Licensed, insured, and on time — or the trip charge is on us.

Licensed & insuredCSLB #488201
On-time guaranteeOr $25 off the job
Upfront pricingNo surprises, ever
Technician at work · replace
Crew dispatched
Mike R. — Van 04
ETA 22 min · en route to 94611
4.9/ 5.0
1,284 Google reviews
As seen in / Partners & accreditations
A+ BBB
Angi Certified
Nextdoor Fave 2024
EPA Certified
Home Advisor
Yelp ★★★★★
01 / What we do

Full-service residential & light commercial.

From a dripping faucet to a full repipe, the same licensed crew handles every call — no subcontractors.

Leak detection & repair

Infrared + acoustic diagnosis. Slab leaks, pinhole leaks, running toilets, dripping fixtures — resolved same-visit.

$149Diagnostic starts at

Water heaters

Tank, tankless & hybrid. Install, replace, service. Same-day replacement on most 40/50-gal tanks in stock.

$1,450Tank install from

Drain & sewer

Hydro-jetting, camera inspection, rooter service. Clear the toughest mainline clog or money back.

$89Drain clearing from

Fixture install

Faucets, toilets, garbage disposals, instant-hot taps. We supply, or install what you've bought.

$189Starting at

Repipe & remodel

Whole-home PEX repipes, kitchen/bath rough-in. Clean work, coordinated with your GC.

QuoteFree in-home estimate

24/7 emergency

Burst pipe, no hot water, sewage backup? Dispatch answers live, around the clock.

DispatchLive answer 24/7
02 / How it works

Four steps, no surprises.

From the moment you call to the final walk-through — you'll know exactly what's happening and what it costs.

1

Call or book online

Live dispatch answers 24/7. Pick a 2-hour window that works for you.

2

Diagnose on-site

Technician texts when en route, inspects, and writes a flat-rate quote before starting.

3

Fix it the same day

Most residential jobs done on the first visit. Stocked vans, factory parts.

4

Warranty + follow-up

Every repair comes with a 2-year labor warranty. We check in after 30 days.

03 / Service area

We cover the entire Tri-Valley.

Check your ZIP for same-day availability. If you're outside the map, call — we still might make it work.

Brookvale Oakville Ashton Westlake HQ · Kenwood
Cities we serve
Brookvale
Oakville
Ashton Heights
Westlake
Kenwood
Riverbend
Mill Valley
Redbluff
Fairview
Cedar Park
Stone Creek
Eastgate
40-mile radiusFrom HQ in Kenwood
12 vans in fleetAvg ETA 28 min
04 / The crew

The same people every time.

No rotating subcontractors. Our 14 technicians know every street in the service area by name.

Portrait
Mike Hartwell
Owner · Master Plumber
Lic# 488201 · 32 yrs
Portrait
Jessie Ruiz
Lead Tech · Sewer
Journeyman · 14 yrs
Portrait
Dana Okafor
Water Heater Spec.
Rinnai Pro · 9 yrs
Portrait
Sam Park
Dispatcher
Front desk · 6 yrs
05 / What neighbors say

1,284 reviews. 4.9 average.

We don't filter. Every review — good, bad, or grumpy — is posted publicly on Google.

"Our water heater died on a Sunday morning. Mike had a new one installed by 2 PM, same day. Price matched the original estimate to the dollar."

Patricia W.Google · Mar 2026

"Jessie diagnosed a slab leak the others missed. Saved us from a much bigger repair. Clean, polite, and took his shoes off at the door."

Devon A.Yelp · Feb 2026

"Third generation using Hartwell. Still the same people, still honest, still show up when they say they will. That's rare now."

Ellen M.Google · Jan 2026

Common questions.

Do you charge for estimates?

In-home estimates for repairs and replacements are free. Diagnostic on an active issue is $89 and is waived if you proceed with the repair.

How fast can you come out?

Most calls are scheduled within 24 hours. Emergency calls — no hot water, active leaks, sewage — get same-day response, typically under 2 hours.

Are you licensed and insured?

Yes — California CSLB #488201, bonded and carrying $2M general liability + workers' comp. We'll send documentation on request.

What's your warranty?

All labor is warrantied for 2 years. Parts carry manufacturer warranty (most water heaters are 6–12 years). We honor both.

Do you offer financing?

Yes — 0% for 12 months through Synchrony on jobs over $1,000. Soft credit check, decision in minutes.

Ready for a plumber who actually shows up?

Book online in under a minute, or call dispatch — live humans, 24/7.

Or call dispatch
(555) 123-4567