Type your question and we’ll find the answer. Everything about building your site, signing in, domains, plans and billing.
Click Get started on webitfast.com. You pick the kind of business you run, choose a look and colors, add your business details and choose a plan. Your site goes live straight away on a starter address, and you can change everything afterwards in your dashboard.
No. You can sign up and use your site without entering a card. Your dashboard and Account Settings show when your free period ends, and you can pick a plan any time before then.
Every site gets a free address like yourbusiness.webitfast.com as soon as you sign up. It is in your welcome email and on the Overview page of your dashboard. It keeps working even after you connect your own domain.
Go to your site's address and add /dashboard/ at the end, for example yourbusiness.webitfast.com/dashboard/. You can also sign in at webitfast.com/dashboard/login/ and we send you to your own dashboard. The link is in your welcome email too.
Your account number is one letter followed by five numbers, for example B82497. Sign in and open Account Settings: it is at the top of the page. It is also at the bottom of your welcome email.
New sites start with sample words and photos so you can see how the design works. Open Edit Site in your dashboard to replace them with your own, then press Go Live.
Yes. Every design adjusts itself to phones, tablets and computers. You don't need to build a separate mobile version.
On the sign-in page, click Forgot your password? and enter the email you signed up with. We email you a link to set a new password. The link only works once, so use the newest email if you asked more than once.
Resetting your password also signs out any device that was remembered, so you may be asked for a sign-in code next time.
After your password, we email a 6-digit code to confirm it is really you. It usually arrives within a minute. Check your spam or junk folder, and make sure you are looking in the inbox of the email you sign in with. On the code page, Resend sends a fresh code. Codes expire after 10 minutes.
If no code arrives after a few tries, email support [at] webitfast.com from that address.
Leave Remember this device ticked on the code page. That browser then won't ask for a code again for 30 days. Private or incognito windows, clearing your cookies, or a new browser will ask again.
Sign out, then use Forgot your password? on the sign-in page to set a new one.
The account owner can open Team under Account in the dashboard and invite people by email. Staff can view things, Super Staff can also manage bookings, and the Owner has full access including billing.
Billing and plan settings are only shown to the account owner. If you were invited as staff, ask the owner of the account to make the change.
For your security, the sign-in email is changed by our team. Email support [at] webitfast.com from your current address with your account number and the new address you want to use.
Open Edit Site in your dashboard. Click a section to change its words and photos. Your changes show in the preview first; press Go Live to publish them to your real site.
Edit Site keeps your changes as a draft so you can try things without visitors seeing them. Go Live publishes everything in the draft to your real site in one step. If a change isn't showing on your site, it probably hasn't been put live yet.
Editing is locked to protect your site from accidental changes. Click Editing locked at the top and enter your password to unlock it. Lock editing locks it again when you are done.
In Edit Site, click the section with the photo (for example the top banner) and use the upload button next to the image. JPG, PNG and WebP files work best. Press Go Live when you are happy with it.
Open Edit Site and choose a different look or color set. Your words and photos stay the same when you switch, so you can try a few and keep the one you like.
In Edit Site, each section has a switch to show or hide it. Hidden sections keep their content, so you can bring them back any time. Press Go Live to publish the change.
Open Edit Site, choose Hours, update them and press Go Live. Keeping your hours right also helps Google show them correctly.
Open SEO in your dashboard to set the title and description Google shows for your pages. Fill in your business address and hours too, because Google uses them for local search. New sites can take a few weeks to appear in search results.
Open Analytics in your dashboard to see how many people visit, which pages they view and where they came from.
On the Overview page of your dashboard, use the domain card to add a domain you own. It shows the records to add at the company you bought the domain from (for example GoDaddy, Namecheap or Squarespace Domains). Once they are added, use Check on the domain page. We also check automatically every hour.
Usually under an hour, but some domain companies take up to 48 hours to publish the change. Your starter address keeps working in the meantime. If it still isn't working after 48 hours, check the records match exactly what the domain card shows.
No. Buy the domain from any domain company you like and connect it from your dashboard. If you don't have one yet, your free starter address works perfectly well.
Yes. Your starter address and any domain you connect get a security certificate automatically, so visitors see the padlock. On a newly connected domain this can take a few minutes after the domain starts working.
Basic is $15.99/mo, Pro is $27.99/mo and Premium is $37.99/mo. Paying annually costs 20% less. The Shop add-on for Basic is $9.99/mo. You can compare what each plan includes on our home page, under Pricing.
The account owner can open Account Settings and use Change plan under Subscription. You see the price difference before you confirm. Upgrades start right away, and you only pay the difference for the rest of this billing period. Moving to a lower plan takes effect at your next renewal.
Yes. Annual billing costs 20% less than paying monthly for a year. Switch in Account Settings, under Change plan.
Open Account Settings and click Update payment method under Subscription. Card details are handled securely by Stripe, so we never see your full card number.
Open Account Settings. Under Subscription you will find your invoices and payments, each with a link you can download or print.
Your dashboard reminds you before your free period ends. To stay online, pick a plan in Account Settings. If it ends without a plan, your site goes offline after a short grace period, but your content is kept and comes back as soon as you choose a plan.
The account owner can open Account Settings and click Cancel under Subscription. Your site stays online until the end of the period you have paid for, then the charges stop. Your content is kept, so you can come back any time by picking a plan.
Open Account Settings and click Update payment method with a card that works; the payment is then retried. Your site stays online while you sort it out.
Email support [at] webitfast.com with your account number and what happened, and our team will look into it.
Salon and service sites include online booking on every plan. Add your services and the staff who take bookings in your dashboard, and customers can pick a time on your site. They get a confirmation email with a calendar invite.
Open Staff in your dashboard and set each person's availability: the days and hours they can be booked. Customers only see open times inside those hours.
Open Appointments in your dashboard, click the booking, then Edit to change it or Delete to cancel it. Deleting a booking lets the customer know.
The shop is included on Pro and Premium. On Basic you can add it for $9.99/mo from Account Settings.
Your shop takes payments through Square. Open Shop Settings and click Connect Square, then sign in to your Square account. Payments go straight to your Square account, and Square's usual card fees apply.
On Pro and Premium, an AI chat on your site answers visitors' questions from your hours, services and FAQ, and can take booking requests for you to approve.
Yes. Sign in and open AI Support in your dashboard. It knows your site and can walk you through most tasks step by step, and it can point you to a person when you need one.
Didn’t find your answer? Tell us what’s going on and we’ll reply by email.
Sign in to your dashboard and open AI Support. It knows your site and can walk you through most tasks step by step.
Sign in to your dashboard →Email us from the address you signed up with. Include your business name and your website address so we can find your account.
support [at] webitfast.com