Support

How can we help?

Type your question and we’ll find the answer. Everything about building your site, signing in, domains, plans and billing.

Signed in to your dashboard? AI Support there knows your site and can walk you through it.

Browse all questions.

Getting started

How do I create my website?

Click Get started on webitfast.com. You pick the kind of business you run, choose a look and colors, add your business details and choose a plan. Your site goes live straight away on a starter address, and you can change everything afterwards in your dashboard.

Do I need a credit card to start?

No. You can sign up and use your site without entering a card. Your dashboard and Account Settings show when your free period ends, and you can pick a plan any time before then.

What is my starter address?

Every site gets a free address like yourbusiness.webitfast.com as soon as you sign up. It is in your welcome email and on the Overview page of your dashboard. It keeps working even after you connect your own domain.

Where do I sign in to my dashboard?

Go to your site's address and add /dashboard/ at the end, for example yourbusiness.webitfast.com/dashboard/. You can also sign in at webitfast.com/dashboard/login/ and we send you to your own dashboard. The link is in your welcome email too.

Where do I find my account number?

Your account number is one letter followed by five numbers, for example B82497. Sign in and open Account Settings: it is at the top of the page. It is also at the bottom of your welcome email.

Why does my new site show sample content?

New sites start with sample words and photos so you can see how the design works. Open Edit Site in your dashboard to replace them with your own, then press Go Live.

Does my site work on phones?

Yes. Every design adjusts itself to phones, tablets and computers. You don't need to build a separate mobile version.

Login and account access

I forgot my password.

On the sign-in page, click Forgot your password? and enter the email you signed up with. We email you a link to set a new password. The link only works once, so use the newest email if you asked more than once.

Resetting your password also signs out any device that was remembered, so you may be asked for a sign-in code next time.

My sign-in code never arrived.

After your password, we email a 6-digit code to confirm it is really you. It usually arrives within a minute. Check your spam or junk folder, and make sure you are looking in the inbox of the email you sign in with. On the code page, Resend sends a fresh code. Codes expire after 10 minutes.

If no code arrives after a few tries, email support [at] webitfast.com from that address.

Why do I have to enter a code every time?

Leave Remember this device ticked on the code page. That browser then won't ask for a code again for 30 days. Private or incognito windows, clearing your cookies, or a new browser will ask again.

How do I change my password?

Sign out, then use Forgot your password? on the sign-in page to set a new one.

How do I give my staff access to the dashboard?

The account owner can open Team under Account in the dashboard and invite people by email. Staff can view things, Super Staff can also manage bookings, and the Owner has full access including billing.

I can't see Billing or Account Settings.

Billing and plan settings are only shown to the account owner. If you were invited as staff, ask the owner of the account to make the change.

I need to change the email I sign in with.

For your security, the sign-in email is changed by our team. Email support [at] webitfast.com from your current address with your account number and the new address you want to use.

Building your website

How do I change the words and photos on my site?

Open Edit Site in your dashboard. Click a section to change its words and photos. Your changes show in the preview first; press Go Live to publish them to your real site.

What does Go Live do?

Edit Site keeps your changes as a draft so you can try things without visitors seeing them. Go Live publishes everything in the draft to your real site in one step. If a change isn't showing on your site, it probably hasn't been put live yet.

Why does Edit Site say Editing locked?

Editing is locked to protect your site from accidental changes. Click Editing locked at the top and enter your password to unlock it. Lock editing locks it again when you are done.

How do I upload my logo or photos?

In Edit Site, click the section with the photo (for example the top banner) and use the upload button next to the image. JPG, PNG and WebP files work best. Press Go Live when you are happy with it.

How do I change the look or colors?

Open Edit Site and choose a different look or color set. Your words and photos stay the same when you switch, so you can try a few and keep the one you like.

How do I show or hide a section?

In Edit Site, each section has a switch to show or hide it. Hidden sections keep their content, so you can bring them back any time. Press Go Live to publish the change.

How do I change my opening hours?

Open Edit Site, choose Hours, update them and press Go Live. Keeping your hours right also helps Google show them correctly.

How do I get found on Google?

Open SEO in your dashboard to set the title and description Google shows for your pages. Fill in your business address and hours too, because Google uses them for local search. New sites can take a few weeks to appear in search results.

How many people visit my site?

Open Analytics in your dashboard to see how many people visit, which pages they view and where they came from.

Your own domain

How do I connect my own domain?

On the Overview page of your dashboard, use the domain card to add a domain you own. It shows the records to add at the company you bought the domain from (for example GoDaddy, Namecheap or Squarespace Domains). Once they are added, use Check on the domain page. We also check automatically every hour.

How long does a new domain take to work?

Usually under an hour, but some domain companies take up to 48 hours to publish the change. Your starter address keeps working in the meantime. If it still isn't working after 48 hours, check the records match exactly what the domain card shows.

Do you sell domains?

No. Buy the domain from any domain company you like and connect it from your dashboard. If you don't have one yet, your free starter address works perfectly well.

Is my site secure (https)?

Yes. Your starter address and any domain you connect get a security certificate automatically, so visitors see the padlock. On a newly connected domain this can take a few minutes after the domain starts working.

Plans and billing

How much does each plan cost?

Basic is $15.99/mo, Pro is $27.99/mo and Premium is $37.99/mo. Paying annually costs 20% less. The Shop add-on for Basic is $9.99/mo. You can compare what each plan includes on our home page, under Pricing.

How do I change or upgrade my plan?

The account owner can open Account Settings and use Change plan under Subscription. You see the price difference before you confirm. Upgrades start right away, and you only pay the difference for the rest of this billing period. Moving to a lower plan takes effect at your next renewal.

Can I pay yearly?

Yes. Annual billing costs 20% less than paying monthly for a year. Switch in Account Settings, under Change plan.

How do I update my card?

Open Account Settings and click Update payment method under Subscription. Card details are handled securely by Stripe, so we never see your full card number.

Where are my invoices and receipts?

Open Account Settings. Under Subscription you will find your invoices and payments, each with a link you can download or print.

What happens when my free period ends?

Your dashboard reminds you before your free period ends. To stay online, pick a plan in Account Settings. If it ends without a plan, your site goes offline after a short grace period, but your content is kept and comes back as soon as you choose a plan.

How do I cancel?

The account owner can open Account Settings and click Cancel under Subscription. Your site stays online until the end of the period you have paid for, then the charges stop. Your content is kept, so you can come back any time by picking a plan.

My payment failed. What now?

Open Account Settings and click Update payment method with a card that works; the payment is then retried. Your site stays online while you sort it out.

I want a refund or I was charged wrongly.

Email support [at] webitfast.com with your account number and what happened, and our team will look into it.

Bookings

How do customers book with me?

Salon and service sites include online booking on every plan. Add your services and the staff who take bookings in your dashboard, and customers can pick a time on your site. They get a confirmation email with a calendar invite.

How do I set when I can be booked?

Open Staff in your dashboard and set each person's availability: the days and hours they can be booked. Customers only see open times inside those hours.

How do I change or cancel a booking?

Open Appointments in your dashboard, click the booking, then Edit to change it or Delete to cancel it. Deleting a booking lets the customer know.

Online shop

Which plans include the online shop?

The shop is included on Pro and Premium. On Basic you can add it for $9.99/mo from Account Settings.

How do I take payments in my shop?

Your shop takes payments through Square. Open Shop Settings and click Connect Square, then sign in to your Square account. Payments go straight to your Square account, and Square's usual card fees apply.

AI features

What does the AI chat on my site do?

On Pro and Premium, an AI chat on your site answers visitors' questions from your hours, services and FAQ, and can take booking requests for you to approve.

Can I get help inside my dashboard?

Yes. Sign in and open AI Support in your dashboard. It knows your site and can walk you through most tasks step by step, and it can point you to a person when you need one.

Still need help?

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Email us from the address you signed up with. Include your business name and your website address so we can find your account.

support [at] webitfast.com